Patient Resources

No medications will be filled after office hours or on weekends!

If you are in need of a medication refill, please read the following instructions carefully:

• Routine refills are handled during normal office hours on weekdays only.
• If you need a medication refilled please contact your pharmacy. If there are refills left on your prescription, they will refill your medication automatically. If there are no refills left, they will send an electronic request to our office. Prescriptions forwarded to our office will generally be handled within 24 hours of the receipt of your pharmacy’s request. Please note that if there are questions regarding your prescription, this could cause a delay.
• Most pain medications are available by written prescription only and will require you to come to the office to pick up the prescription. If this is the case, please contact our office to make necessary arrangements. Please be sure to give our office and the pharmacy at least 48 hours for pain medication refills.
• If your insurance requires a prescription to be mailed to a specific pharmacy, please contact our office directly and speak with your physician’s medical assistant. They will need to know the specific medication, dosage, quantity and where to mail the prescription.
• Occasionally, our physicians may determine that a follow-up visit or medication adjustment is needed before refilling the prescription at the pharmacy of your choice, if this is the case our office will be contacting you to discuss further.

Beware of new medicare and social security scams

Senior citizens across the country are falling victim to a new scam: fraudulent operators who pretend to be calling about Medicare, Social Security, or supplemental insurance, but whose intent is to trick individuals into disclosing their private financial information. Disclosure of such information can lead to identity theft or unauthorized withdrawals from your personal bank account. The Better Business Bureau is now seeing a new twist on this classic con: calls from “Medicare” claiming to have your new back or knee brace. The scammer will either offer you a back or knee brace through Medicare OR claim that a caregiver previously called about receiving a back brace from Medicare. The reason these scammers are hawking these braces specifically is due to the fact that Medicare will traditionally pay for them, as reimbursement amounts for these durable medical equipment items have not been reduced by Medicare.

How the scams work

Medicare and Social Security beneficiaries across the country report receiving calls from scam operators who claim to represent Medicare, Social Security, or an insurance company. These callers claim that new Medicare, Social Security, or supplemental insurance benefits cards are being issued or that the beneficiary’s file needs to be updated. The scammers ask the individual to verify or provide their personal banking information, which is then used to commit theft. The caller may be extremely aggressive, calling several times regardless the time of the day, in an attempt to wear down the potential victim. These criminals will say anything to try to gain a person’s trust. In some cases, they may have already obtained some limited personal information about the individual, such as their name, address, or even Social Security number, which the scammer then uses to try to legitimize the call. In other cases, the scammers may claim that they can improve the benefits. DO NOT believe these claims, and DO NOT carry on a conversation with the scammer. Instead, if you receive a call asking you to disclose your bank account or other financial information, HANG UP IMMEDIATELY. These people are criminals, and by speaking with the scammers, even to ask them to stop calling, they may be encouraged to continue calling your telephone number. They offer no company name and may even hang up on you if you ask for further company information.

If you are a Medicare or Social Security beneficiary, the Center for Medicare and Medicaid Services and the Social Security Administration WILL NOT call you to ask you to disclose financial information for issuing a new card. If you receive such a call, you should report it to ALL the following agencies:

• Centers for Medicare and Medicaid Services
  7500 Security Boulevard
  Baltimore, MD 21244
  www.cms.gov
• Social Security Administration
  Office of Public Inquiries
  1100 West High Rise
  6401 Security Boulevard
  Baltimore, MD 21235
  (800) 772-1213
  www.cms.gov
• U.S Department of Health & Human Services – Office of the Inspector General
  ATTN: OIG HOTLINE OPERATIONS
  P.O. Box 23489
  Washington, DC 20026
  (800) 447-8477
  www.oig.hhs.gov/fraud/report-fraud/

Quick Tips

1. Remember: The Center for Medicare and Medicaid Services and the Social Security Administration will not call you to update your information or give you a new card.
2. Remember: We at Orthopedic + Fracture Specialists follow HIPAA guidelines and do not release patient information to third parties, including Durable Medical Equipment suppliers, without the expressed written consent from you, the patient.
3. If an unknown caller asks for your personal information, do not provide it.
4. Check bbb.org/healthcarescam for the latest information on scams.
5. If calls persist, you may wish to speak to your phone company about calling features that would enable you to be selective in the calls that you accept or receive.

Already Disclosed Information to an Unknown Party?

If you have already disclosed personal financial information to an unknown party, you may be at risk of identity theft. There are certain steps that you can take to further protect yourself including:

1. Place a one-call fraud alert on your credit report with Equifax, Experian, and TransUnion (contact info below).
   • With a fraud alert, a business must verify your identity before extending a new credit account.
   • Fraud alerts are free and last for 90 days after being reported, which can then be renewed. If your identity has been stolen, you can opt for an “extended fraud alert” which lasts seven years.
   • Fraud alerts need to only be reported to one of the three agencies who are required by law to notify the other two.
2. Consider placing a security freeze (credit freeze) on your credit reports with Equifax, Experian, and TransUnion (contact info below).
   • With a credit freeze, no one (including you) can access your credit report to open a new account. As the one putting the freeze, you will receive a PIN number to use each time you want to freeze, unfreeze, or refreeze your account. Make sure you secure your PIN.
   • Credit freezes typically come with a fee for each agency and generally last until you temporarily or permanently lift the freeze. In a few states, it expires after seven years.
   • To put a freeze, you need to contact each of the three agencies separately and provide all the information requested. You will then receive confirmations from each agency along with your PIN.
   • Equifax
     Equifax Security Freeze
     P.O. Box 105788
     Atlanta GA 30348
     (888) 298-0045
   • Experian​
     Experian Security Freeze
     P.O. Box 9554
     Allen TX 75013
     888-EXPERIAN
   • TransUnion
     Fraud Victim Assistance Department
     P.O. Box 2000
     Chester PA 19022-2000
     (800) 680-7289
3. Order a free copy of your credit report and look for unauthorized activity.
   • Many consumers first find out that they are victims of identity theft by discovering inaccuracies on their credit report. The federal Fair Credit Reporting Act (FCRA) allows consumers to obtain a free copy of their credit report each year from the three major credit bureaus:
   • Annual Credit Report:
     Annual Credit Report Request Service
     P.O. Box 105283
     Atlanta, GA 30348-5283
     (877) 322-8228
     www.annualcreditreport.com
4. Register for the National Do Not Call List
   • You can significantly reduce the number of telemarking calls you receive by registering for the National Do Not Call List. Registration is free and works for landlines and cellphone numbers.
   • National Do Not Call List
     (888) 382-1222
     www.donotcall.gov
5. Report a violation of the Do Not Call List
   • If you receive telemarketing calls even though you are registered with the Do not Call List, please report a violation using the link provided above.
   • Note: There are certain exception to the Do Not Call List. Certain telemarketing calls are still allowed under Oregon law even if you are on the Do Not Call list:
   1. Public agencies
   2. Political campaigns asking for your opinion or vote
   3. Charitable organizations to which you belong, having previously donated or expressed an interest in supporting
   4. Companies returning your call or request to call
   5. Companies you have established a relationship with by purchasing products, services, or conducting business with
   6. Business-to-business calls

Orthopedic + Fracture Specialists has partnered with Sharecare Health Data Services to fulfill your request for records.

Orthopedic + Fracture Specialists is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

Click here to request your medical records.

• Aetna
  • Aetna POS
  • Aetna PPO
  • Choice Plus POS II
  • Open Access Aetna Select
• Anthem
  • National (Blue Card) PPO
• Blue Cross Blue Shield
  • Blue Card PPO
• Cigna
  • Cigna PPO
  • LocalPlus
  • Open Access Plus
• First Choice Health
  • First Choice Health POS
  • First Choice Health PPO
• Health Net
  • Health Plan of Oregon PPO
  • Medicare PPO
• Kaiser Permanente
  • Oregon / Washington Added Choice POS
• Medicare
• Moda Health
  • Connexus (formerly ODS Plus)
  • Medadvantage PPO
• PacificSource
  • Voyager (formerly PSN)
  • Medadvantage PPO
• Providence Health Plan
  • Health Share / Providence (Medicaid)
  • Intel Connected Care Providence Network
  • Medicare Choice HMP-POS
  • Medicare Extra HMO
  • Open Option EPO
  • PEBB Providence Choice Medical Home Plan
  • PEBB Statewide Plan
  • Personal Option EPO
  • PH&S Oregon Employee Plan
  • Preferred PPO
  • Providence Choice Network
  • Providence Connect Network
  • Providence Health Plans HMO
  • Providence Signature Network
• Regence Blue Cross Blue Shield
  • Blue Cross Blue Shield of Oregon EPO (Not contracted with EPO Legacy or EPO OHSU)
  • Blue Cross Blue Shield of Oregon POS
  • Blue Cross Blue Shield of Oregon PPO
  • Federal Employee Program (FEP)
  • Medadvantage PPO & Medadvantage HMO
  • Participating
• Samaritan Health Plans
  • Basic Plan PPO
• United Health Care
  • AARP Medicare Advantage HMO
  • AARP Medicare Advantage POS
  • AARP Medicare Complete Choice PPO
  • AARP Supplement
  • Basic PPO
  • Charter
  • Choice
  • Choice Plus
  • Navigate

For other health plans please call (503) 214-5255

Due to the COVID-19 pandemic, many elective surgeries including hip and knee replacements have been postponed for various reasons. Regardless of if you are recovering from recent joint replacement surgery or are waiting to have an elective hip or knee replacement, the American Association of Hip and Knee Surgeons have developed some great resources for at-home care to help you Put Your Life in Motion. Click Here!

The COVID-19 pandemic has forced many hospital and surgery centers to postpone elective cases to help prevent the spread of the disease and conserve resources for treating individuals who have contracted the same. Many orthopedic surgeries fall into the “elective” category as they may not be deemed life-threatening. In most cases, non-surgical treatment can help alleviate the pain or symptoms until your surgery can be rescheduled. The American Academy of Orthopaedic Surgeons has some tips if your orthopedic surgery has been postponed. Click Here!

With the currently shelter at home and social distancing recommendations in Oregon, it’s important to be socially and spatially aware. Check out this tip sheet from CNN’s Scottie Andrew to make sure you don’t bring the virus home with you! Click Here!

We've all been told to wash our hands often for 20 seconds, but do you know there is a proper way to ensure you’ve gotten rid of all the germs? Check out this link from the World Health Organization that tells you exactly how to wash and disinfect your hands! Click Here!

Seeing how rapidly the COVID-19 pandemic is affecting our local and global community, it’s extremely important for all of us to play our part in prevent getting sick and avoiding being exposed to the virus. The Center for Disease Control and Prevention has several resources regarding the COVID-19 outbreak and the steps you can take to protect yourself and your loved ones during this time. Click Here!